Mar 27, 2014
When Sumitomo Realty and Development (SR&D) President Mari Miyoshi took over the Inter Continental Los Angeles in Beverly Hills, she had only one thing in mind: to create a great hotel that impressed guests with modern luxury and understated elegance.
“You will feel very important from the moment you arrive, with everyone the valet parking staff, the welcoming team bowing to you as you enter,” said Ms. Miyoshi.
Located on the Avenue of the Stars, the property the hotel now stands on was bought by Inter Continental from 20th Century Fox nearly 30 years ago. Going through several downturns in the entertainment and hotel industries, as well as domestic and global economic recessions, the hotel still stands, checking in loyal and new customers alike.
Since taking over the helm of the hotel two years ago, Miyoshi has overseen a huge growth in revenue and the occupancy rate, which has reached an impressive average of 80 percent, thanks to her meticulous eye and strong work ethic.
“I don’t want to sell a bed in a box. I want to share a great and special experience with my guests. I pay attention to every single detail. Our main focus is on our service. I am really handson because I love to be involved. But this success is the result of teamwork. I make sure my employees are happy in their work, so they transfer that to our guests,” stressed Ms. Miyoshi.
In only two years, the Inter Continental Los Angeles has grown very popular among A list Hollywood celebrities and entertainment moguls, as well as business travelers and tourists.
SR&D has created a unique experience by blending Japanese and American touches in its brand of hospitality.
“We make our own way of hospitality. Having a Japanese owner gives us a great advantage. Ms. Miyoshi really takes the time to educate us about the Japanese culture,” said Hotel Manager Steve Choe.
– Originally prepared by Global Media for The Japan Times Special Report on Los Angeles 2014 (Credit: Jose Sanchez)
