Under assault first from robotics and now from artificial intelligence, the call center-focused business process outsourcing model in the Philippines is moving towards high-value roles.
Flat Planet®, established 2010, has seen a big shift from entry-level task-driven roles being outsourced towards professional roles, which often require specialized skills and deep experience.
“Businesses are looking to use AI to augment professional highly-skilled workforces to lift productivity. AI augmentation means companies can outsource highly-skilled jobs, such as financial and data analysts, engineers, quantity surveyors and software developers; and get a triple benefit of talent, cost savings, and a productivity multiplier,” CEO Chris Moriarty.
While the number of workers with high skill levels is lower than the number of potential call center workers, the value the BPO industry can bring to the Philippine economy is significant.
“Fewer than 1.5 million call center jobs created a BPO-led boom in the Philippines. Imagine what just half a million high-value jobs can do. Jobs that are higher paid and can build the premium brand the Philippines deserves” said Moriarty.
Flat Planet® gives high-value talent access to offshore work opportunities and allows offshore businesses to access high-value talent while retaining them as part of their families and local communities.
